About Product

BuyOnFactory Neon signs are handcrafted by our qualified professional team. With low energy LED tube and latest technology, we ensure you will receive a high-quality, long-lasting neon sign. Each custom neon sign is made from sturdy acrylic backing instead of breakable glass. The luminous glow comes from eco-friendly LED lights inside instead of gas/mercury.

LED Neon Flex is one of the most versatile commercial lighting products on the market today. LED lighting products are smaller, lighter than old neon lighting. Moreover, this new light source reduces power consumption while delivering significantly greater lighting.

Our design team & technical team are located in CA, our factory and warehouse are located in Hong Kon​g. All neon signs are sent out in Hong Kong, door to door delivery.

About Shipping

Our neon signs are all handmade with the best quality, normally it takes 5-10 days for production and 5-7 days for delivery;  If promotion season like Black Friday, Christmas, the turnaround time will be slowly.

Yes, Expedited Order, production time: 3-5 days, and normally it takes around 5-7 days for shipping.

Express like DHL/Fedex/TNT is our first choice for fast door to door delivery and reliable services.

About Payment

Pay by credit card or PayPal are available.
You can submit your custom order in our shop and check out to pay. Or we can send you an invoice to pay.

Yes, we will provide refund for error order in 12 hours. Over 12 hours, order on production line, we will charge 10% fees for Cancel Order.

Attention: We are unable to offer refunds for custom signs currently as each sign is custom made!
However, if there is any fault of your sign within the warranty period, we will fix it for you completely free of charge.

About Warranty

We offer one year warranty for the LED neon sign.
During the warranty time, if any quality problem we will repair it or even replace a new for you.

All our neon sign will make 100% strict quality testing before delivery. All you got is after QC Passed products.

About Returns/Claim

Please open your parcel immediately after receiving it. If there any damage or other issues, please contact us and send detailed pictures or video of the damages, we will give solution at once after reviewing.

All our product are tested for quality and packed well for delivery. We offer 1 year warranty for your order. If any problem for using the product, contact us after receiving product for timely help. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Neon signs are sculpted by hand, there is no molding or machine to bend the glass tube. For this reason, we can't guarantee that each neon will be 100% same as the pictures presented in our website.